The warranty has expired, but my product is broken. Can you help me?

Support Even After the Warranty Expires

At Ventilsogood, our priority is to support you for as long as possible, even after the warranty period ends.
We know that professional ventilation equipment is a significant investment, which is why our after-sales service (SAV) is available to diagnose the problem and provide you with replacement parts if necessary.

Our goal is simple: to repair rather than replace, in order to extend the lifespan of your equipment while keeping your costs down.

How to contact our after-sales service?

For any repair requests, please do not call our customer service department directly: this allows our technicians to focus on resolving issues quickly.
Please use the contact form available on our website.

In your message, please include:

• The order or invoice number,

• If possible, the product reference number,

• A detailed description of the problem,

• And photos of the malfunction or the device.

This information allows us to assess the situation more quickly and provide you with a clear and appropriate response.

A Fast and Effective Response

Our customer service team is committed to responding to you within 2 hours (Monday through Friday, 9 a.m. to 5 p.m.).
Depending on the nature of the problem, we may contact you by phone or email to guide you through the steps to take, whether it involves:

• A remote diagnosis,

• Sending a quote for a replacement part,

• Or providing repair assistance if you’re able to do it yourself.

Spare parts available long-term

Ventilsogood offers a wide range of replacement parts compatible with our professional ventilation products: motors, filters, variable-speed drives, enclosures, and accessories.
We ensure that you can maintain and repair your equipment over the long term, even several years after purchase.