Terms and Conditions of Sale

PREAMBLE

VENTILSOGOOD is a registered trademark owned by HDLA, Sarl .

HDLA is a limited liability company (SARL) with a share capital of 11,300.00 euros, whose registered office is located at 22 Rue Gustave Gaspard Coriolis, 31830 Plaisance du Touch, France. It is registered with the Toulouse Trade and Companies Register under number 79963116300026, and its VAT number is FR 81 799 631 163.

Products are sold to professionals (purchased for the buyer’s professional use) and, in exceptional cases, to individuals (consumers); we ship only within the mainland, excluding islands and enclaves.

Article 1: Scope and Amendments to the General Terms and Conditions of Sale

All our sales are governed by these general terms and conditions. The only exceptions to these terms are special provisions issued by our Company and set forth in writing on the order confirmation. The customer expressly agrees to these general terms and conditions and, where applicable, waives its own terms and conditions or any other document issued by it. Our agents or representatives are not authorized to enter into contracts on behalf of our company. Orders, even those placed by them, are binding on us only if they have been confirmed in writing. HDLA reserves the right to amend or modify these general terms and conditions of sale at any time. In the event of a modification, the general terms and conditions of sale in effect on the date of the order shall apply to each order.

Article 2: Information on the website and in our catalogs.

In our catalogs, product lists, brochures, and on our website, we feature products whose specifications are subject to change. In the event of a change, HDLA undertakes to deliver a product that, based on its original description, meets the quality standards expected by the buyer.

Article 3: Order Confirmation

Any purchase order confirmed by the Customer by “double-clicking” ” (two-step order confirmation) constitutes an irrevocable acceptance of the sales contract, which may be challenged only within the limits set forth in these General Terms and Conditions of Sale under the headings “Right of Withdrawal” and “Out of Stock.” The “double-click” ordering procedure, combined with the authentication process and measures to ensure message integrity, constitutes the confirmation of the sales contract.

Products are automatically billed upon full payment or credit approval.

HDLA will confirm acceptance of the order and payment to the Customer at the email address the Customer provided on the website. Any orders without confirmation of payment will not be processed.

HDLA reserves the right to cancel any order placed by a Customer with whom there is a dispute regarding payment for a previous order.

In the event that a shipment must be reshipped due to a lack of information and/or an error on the part of the Customer, the Customer will be billed for the new delivery.

In the event of an error on the part of HDLA regarding the contents of the Customer’s order, the Customer must contact customer service (SAV) before returning any items. HDLA will cover the cost of the return via standard shipping and will insure the shipment for the full value of the goods.

Article 4: Delivery Time and Shipping of Goods

As a general rule, orders (for which payment has been received) for in-stock products are shipped on the same business day or the next business day (if in stock) after the order is placed, and the usual delivery time is 1 to 8 business days. In any case, the product will be delivered no later than 20 days after receipt of payment to the address provided by the buyer.

For Express shipments "24-HOUR WARRANTY"Orders must be placed before noon Monday through Thursday (excluding holidays) and will be delivered before noon (between 8 a.m. and 12 p.m.)" without a prior call or message (you must be there in person). This applies only to products marked "in stock," the 7-, 8-, and 9-series worm gear motors (e.g., 7/7 or 8/9 motors), and the entire line of single- and three-phase variable-speed drives. If we fail to meet this deadline, we will refund the price difference between standard and express shipping.

HDLA shall not be held liable when the failure to deliver is attributable to the buyer (such as the buyer’s absence at the time of delivery) or when it results from either an unforeseeable and insurmountable act by a third party not party to the contract or a force majeure event. HDLA agrees to make at least two delivery attempts at the customer’s location. Beyond that, the customer must either pay an additional fee for a third delivery attempt or pick up the order at the logistics provider’s regional office (at no charge) or at a pickup location (at no charge), depending on the provider used.

Article 5: Receipt, Reservations, and Return of Goods

Please OPEN the PACKAGING and inspect the products (quantity, condition, models, etc.) UPON DELIVERY (in the presence of the delivery person) AND BEFORE accepting the delivery (signing the delivery slip). Any products (not refused to the carrier) showing signs of DAMAGE will not be accepted for return, exchanged, or covered by warranty.

It is the responsibility of the customer, as the recipient, to verify that the packages and goods are in good condition and to note any applicable reservations on the delivery receipt (and to take a photo of it if it is an electronic receipt). If the delivery gives rise to reservations, the buyer must notify HDLA within 48 hours. If the carrier cannot prove that it gave the recipient the opportunity to actually verify the condition of the shipment, the deadline for notifying HDLA is extended to 5 days, excluding holidays, and must always be done by certified mail.

In the event of damage during shipping, the customer must refuse the damaged product and write “Refused due to damage” on the delivery receipt; otherwise, the customer will not be able to file a claim. Please also specify the nature of the damage.

Article 6: Right of Withdrawal, Cancellation, and Order Modification

In any case, custom-made items or items from the catalog that are in non-stock sizes and ordered exclusively for you cannot be returned or exchanged.

Cancellation before pickup or shipment:

If you cancel your order before picking it up or before we ship it, you will receive a full refund via bank transfer, minus a €50 administrative fee (excluding tax). Requests must be made exclusively by email, specifying your order number, at: contact@ventilsogood.com and it must be accepted by us in return.

Full or partial cancellation after pickup or shipment (before delivery):

If you cancel your order after picking it up or after it has been shipped, NO REFUND WILL BE ISSUED; instead, a store credit will be issued for the value of the order or the returned product, minus shipping and return costs, as well as a €150 (excluding tax) repackaging and administrative fee. This is subject to the return of a BRAND-NEW product in its BRAND-NEW original packaging. NO USED PRODUCTS WILL BE ACCEPTED. In all cases, we reserve the right to refuse to accept the product. Requests must be made exclusively by email, specifying your order number, at: contact@ventilsogood.com

Full or partial waiver after receipt (for cases involving delivery to the customer):

If you return your order after receiving it, NO REFUND WILL BE ISSUED; instead, a store credit will be issued for 40% of the value of the returned product, minus shipping and return shipping costs (if we are responsible for them). This is subject to the return of a BRAND-NEW product in its BRAND-NEW original packaging. NO USED PRODUCTS WILL BE ACCEPTED. In any case, we reserve the right to refuse to accept the product. Requests must be made exclusively by email, specifying your order number, to: contact@ventilsogood.com ,and it must be accepted by us in return.

Return Policy : Products received on a pallet must be returned on a pallet. Products must be fully protected with protective outer packaging. We reserve the right to refuse any return if we have concerns about the condition of the product based on the packaging.

Gift Certificate : The gift certificate is valid for 6 MONTHS from the date of issue.

Article 7: Exports and Sales Outside the EEC

For orders shipped to a country outside the European Economic Area (EEA), the customer is considered the importer of the products in question. For all products shipped outside the European Union and the French overseas departments and territories (DOM-TOM), the price listed on the invoice will be exclusive of taxes. Customs duties, other local taxes, import duties, or state taxes may be applicable. These duties and charges shall be borne by the customer, who shall be solely responsible for both declaring them and paying them to the competent authorities of the country in question; it is the customer’s responsibility to obtain information regarding these matters from the relevant authorities. The warranty does not apply outside the EEA.

Article 8: Liability Waiver

HDLA shall not be liable if the non-performance or improper performance of the sales contract is attributable to any of the following circumstances:

Whether the consumer or the business buyer,
Or an unforeseeable and insurmountable event involving a third party to the contract,
Or in the event of force majeure (an external event beyond HDLA’s control, unforeseeable and unavoidable, that makes the performance of the obligation impossible).

Article 9: Retention of Title

All products sold remain the property of our company until the customer has fulfilled all of its obligations, and specifically until full payment of the price has been made. However, risk is transferred upon delivery. Our company may invoke this retention-of-title clause eight days after sending a formal notice to pay by certified mail with return receipt requested to the buyer, which has remained without effect. The products must be returned to our company immediately at the customer’s expense and risk, as the customer hereby agrees, upon simple request.

Article 10: Price Breakdown, Minimum Invoice Amount

Our company primarily serves local governments, professionals, industries, businesses, and self-employed individuals who claim VAT refunds; our prices are listed exclusive of all taxes and calculated inclusive of all taxes on our website. Taxes applicable to each product—including the General Tax on Polluting Activities (TGAP) and Value-Added Tax (VAT)—are calculated and added to the prices listed excluding all taxes. Our products are sold at the rate in effect on the date of invoicing (with the tax rate based on the country of delivery). All our prices are ex-warehouse prices. Free shipping and delivery charges are calculated based on the destination and the weight of the order. The amount of shipping and a flat-rate processing fee applied to orders below the minimum billing threshold may be adjusted by our company based on the final destination and the order total.

For our business customers with shipments to an EU country that are subject to “VAT” and who are eligible for a VAT refund, the option to avoid paying VAT (reverse charge) is available if they meet the conditions specified on the form to be completed at the time of ordering.

On the final order confirmation page, the amount of any applicable taxes will be displayed. Once the order is confirmed, no tax refunds will be issued in the event of an input error on your part.

ARTICLE 11 – Payment of the Price

The price charged to the Customer is the price shown on the order "shopping cart" summary page.

Any order obligates the buyer to pay the price.

The order is not confirmed until payment has been made, unless otherwise expressly agreed upon between HDLA and the customer (see Article 13).

Any deposit paid toward orders or invoices is final and nonrefundable.

With regard to deliveries, the Customer agrees to pay, if applicable, all taxes due in connection therewith. HDLA hereby disclaims all liability in the event that the Customer fails to pay such taxes.

When the order is placed, payments are made:

either by credit card online (Carte Bleue, VISA, Mastercard),
either by bank transfer,
either in cash at the time of pickup at one of our warehouses,
or on credit in 3 or 4 installments (subject to the bank's approval).

An order confirmed by the Customer will not be considered final until payment has been received by HDLA and the exact amount appears in the company’s account.

Information regarding the Customer's credit card is transmitted securely (using 128-bit SSL encryption) directly to the banking partners' websites. It does not pass through our servers. Our servers only store the payment method used.

In the event that HDLA is held liable for damages resulting from an error in the amounts charged, HDLA may be exempted from all or part of its liability by proving that the nonperformance or improper performance of the contract is attributable either to the consumer, to an unforeseeable and insurmountable act by a third party to the contract, or to a force majeure event.

Article 12: Warranties

The customer formally agrees to comply with all requirements regarding the receipt, storage, installation, and use of our products and equipment, and to manage all products with due care. The warranty is not transferable in the event of resale of the equipment, nor does it apply to refrigeration units if they are moved from the original delivery site. All GAS equipment and all three-phase or plugless electrical equipment must be installed and commissioned by a A certified PROFESSIONAL, such as an electrician or plumber with the appropriate product certification, or a certified installer and/or specialist in the maintenance of professional kitchen equipment.

The warranty period is as specified on the invoice; otherwise, it is 1 year from the invoice date (except for refurbished or used items, for which a specific warranty period is indicated on the invoice).

HDLA is liable for any nonconformities existing at the time of delivery or resulting from the packaging.

The warranty does not apply if the product is installed by a NON-PROFESSIONAL (definition in the first paragraph of Article 12); the installation invoice, see Kbis and/or proof of qualification/certification, will be required when requesting warranty coverage.

The 1-year manufacturer's warranty applies and covers parts only*. The customer must first return the defective part(s) at their own expense. HDLA, S.A.R.L. will then ship the replacement part(s) as soon as possible at its own expense.

"If, with the agreement of HDLA, S.A.R.L., it is decided to return the defective product (return shipping costs to be borne by the customer), in that case the 1-year warranty on parts and labor A return to the repair shop may be required. The product will either be repaired or replaced with an identical unit or a product with similar specifications. HDLA, LLC will cover the cost of return shipping. Under no circumstances does the warranty cover on-site service by a technician at the customer’s location.

Before service is performed, a deposit of 100 € (excluding tax) must be paid; this deposit will be refunded if the malfunction is covered under warranty.

“THE WARRANTY SHALL NOT APPLY IN THE FOLLOWING CASES: damage resulting from willful misconduct or fraud; damage resulting from installation and/or use that does not comply with proper use in a professional kitchen (e.g., cooking over an open flame or charcoal), the manufacturer’s instructions, or applicable laws regarding ventilation in professional kitchens, as well as any negligence in the use, transport, and maintenance of the product. The warranty also does not apply to fan motors that are not regularly maintained and that are damaged or out of balance due to excessive grease or a significant amount of grease seeping onto electrical cables or connections.”

For example: Improper wiring/connection, installation in an inappropriate location, insufficient compensatory air intake, system too small for the motor power, smoke too hot (> 50°), etc. ...

*The warranty does not cover parts and consumables such as: wear-and-tear parts, electrical switches/buttons, handles/faucets, indicator lights/light bulbs, seals, PVC propellers, fuses, electric motors not protected by a circuit breaker suitable for the motor type, defects caused by grease, fire, or steam, and any damage resulting from external causes such as impact, fire, water damage, or power surges.

HDLA’s liability is strictly limited to the delivery of the product (or drop-off at the warehouse), repair (which requires you to return the product to our facilities for this purpose), replacement (after you return the product to our facilities), or a refund (after the product is returned) or a store credit in our stores, depending on the condition of the defective products, during the warranty period. Under no circumstances shall we be held liable for any other damages, such as loss of income, loss of customers, loss of merchandise, or any other damages resulting from late or incorrect delivery, negligence, material error, product defect, or any other cause.

No replacement machine will be available on loan while the repair is being performed. The specifications and appearance of certain products delivered may differ slightly from those shown in the catalog or on the website; however, this shall not give rise to any claim, refund, or compensation of any kind.

Nonconforming goods must be reported within 5 days of delivery, and damaged or missing goods within 48 hours of delivery.

We cannot be held liable for any damage to or missing items from our products that occur during your delivery to your customers. It is your responsibility to inspect the merchandise upon delivery to your premises and to report any issues to us within 48 hours.

A purchase made by a consumer, on an exceptional basis, for personal use.

The consumer, who has two years from the date of delivery of the goods to take action, is exempt from providing proof of the goods’ lack of conformity during the first six months following delivery. The time limit is extended to 24 months as of March 18, 2016, with the exception of used goods.

A consumer who invokes the warranty of conformity may choose between repair and replacement, unless the replacement would entail a cost that is manifestly disproportionate to that of a repair, taking into account the value of the goods or the significance of the defect.

If the purchased product has a defect that was not detectable at the time of delivery, the consumer has two years from the date the defect was discovered. The buyer may choose to return the item and receive a full refund or keep the item and receive a partial refund. Any electrical or gas-powered product (ventilation, cooking appliance, refrigeration unit, etc.) that develops a defect after being connected and used will be refunded only upon presentation of proof of installation by a professional.

Article 13: Gift Certificates and Deferred Payment of Invoices

If a gift certificate is issued in any form (email, promo code, paper certificate, etc.) or for any purpose, it is valid for only 3 months, unless otherwise specified.

Unless otherwise agreed by our company through the opening of an account approved by our finance department, invoices are due upon order placement and are not subject to a discount; see Article 11.

In the case of a deferred payment agreement that complies with the statutory payment deadlines, any delay in payment shall render all issued invoices immediately due and payable, even if they have not yet reached their due date.

For sales to businesses, pursuant to Article L441-6 of the Commercial Code, deferred payment is defined as a maximum of 45 days from the end of the month or 60 calendar days. The penalty applies as of the invoice’s due date.

In the event of nonpayment, the debtor may be required to pay a flat-rate collection fee of 40 euros.

In the case of an individual acting in a non-business capacity, the statutory interest rate applicable in the event of nonpayment is set every six months in accordance with Articles L313-2 and D313-1A of the Monetary and Financial Code (effective January 1, 2015).

The customer expressly acknowledges our company’s right to immediately suspend the fulfillment of pending orders and to retrieve any distribution equipment on loan to the buyer, until full payment of all amounts due, for any reason whatsoever.

Article 14: Dispute Resolution

In the event of a dispute, the buyer may resort to a contractual mediation procedure or any other alternative dispute resolution method.

When the property is purchased in the course of the buyer’s professional activities, the Commercial Court of TOULOUSE has exclusive jurisdiction over orders delivered and invoiced by HDLA, even in summary proceedings or in cases involving multiple defendants.

Update Information

Last updated on June 10, 2025