Shipping

Our company delivers to France (including Corsica), Belgium, Luxembourg, the Netherlands, Germany, Austria, Italy, Spain, and Portugal (excluding island regions and overseas territories). You will be notified by our carrier (via text message or email) once your order has been shipped. An invoice with VAT (where applicable) will be sent to you.

MUST BE DONE UPON DELIVERY OR PICKUP AT A PICKUP LOCATION:

UNPACK and INSPECT

your product in the presence of the delivery person
before signing the delivery receipt
EVEN IF the packaging is

INTACT

Do not sign under pressure from the delivery person. If the delivery person does not agree
, specify the reason on the delivery slip:

"The delivery person did not wish to be present during the unpacking and inspection of the package"

This is your right and the only way to file a claim in case of damage

IN CASE OF DAMAGE?

VALID RESERVATIONS = NEW DELIVERY

1- Refuse the product and write: “REFUSED—DAMAGED”
2- Describe the damage on the delivery slip and sign it

INVALID RESERVATIONS = NO EXCHANGE POSSIBLE

NEVER write or sign the delivery slip with
the following statements:

"Subject to unpacking" or "packaging intact, product damaged"

INSTALLATION:

The installation of purchased products must be performed by a professional; otherwise, THE WARRANTY WILL NOT APPLY: please provide proof of installation (invoice) by a professional for all warranty claims.

VENTILSOGOOD shall not be held liable when a defect in delivery or installation is attributable to the purchaser or when it results from either an unforeseeable and insurmountable act by a third party not party to the contract or a case of force majeure. Deliveries by carrier are made in front of the entrance to the premises or building (gate) or at the roadside if there is no access road for motor vehicles.