My package tracking isn't working or shows an error

My package tracking isn't working or shows a problem

Initial Tracking Check

Sometimes, the tracking may display an incorrect status or not work immediately after shipment.
This may be due to delays in updates from the carrier or unsynchronized information between our system and the carrier’s.

What to Do If You Have a Tracking Issue

If your package tracking isn’t working or shows a problem, please do not try to contact the carrier directly.
The most effective procedure is to send us a message via the“CONTACT”form on our website.

Important:

• Be sure to include your order number.

• Provide any relevant information regarding the delivery or tracking.

This information allows our team to process your request quickly, verify the actual status of the package, and follow up with the carrier if necessary.

Quick Response from Our Customer Service Team

Our team will respond within 2 hours, Monday through Friday, from 9 a.m. to 5 p.m.
We’ll confirm the status of your package and offer an appropriate solution if a problem has been detected.