What is the product warranty?

What is the product warranty?

A one-year warranty on all parts

At Ventilsogood, the quality and reliability of our equipment are our top priority.
All our products are covered by a one-year warranty on parts, effective from the date shown on the purchase invoice.
Certain used items or specific products may have a different warranty period, which is clearly indicated on the invoice.

Warranty Terms

This warranty applies under normal use of the equipment and is subject to installation by a qualified professional —particularly for electrical equipment.
Improper connection, incorrect configuration, or unauthorized modifications may void the warranty.
Please refer to our General Terms and Conditions of Sale (GTC) for further details on warranty terms and exclusions.

What to Do in Case of a Malfunction During the Warranty Period?

In the event of a malfunction or breakdown during the warranty period, contact our customer service department via the “Contact” form available on our website.
It is essential to include your order number and provide a detailed description of the problem you are experiencing.
Including photos can also help speed up the diagnosis and resolution of your request.

Responsive and Attentive Customer Service

Our customer service team is committed to responding to you within 2 hours, Monday through Friday, from 9 a.m. to 4 p.m.
Depending on the nature of the issue, we’ll respond by phone or email to offer you the fastest and most appropriate solution for your situation.

👉 In summary: All our equipment comes with a 1-year parts warranty, provided it has been installed correctly. In the event of a malfunction, use the “Contact”form, include your order number, and our team will assist you until the problem is resolved.