When I receive or pick up my order (package or pallet), what should I do?

When I receive or pick up my order (package or pallet), what should I do?

Essential Checks

When you receive or pick up your order, it is essential to check the condition and quantity in the presence of the carrier or retailer.
Key points:

• Open all packages/pallets before signing the delivery receipt, even if the packaging appears intact.

• Never sign under pressure.

• If the carrier refuses to let you check the contents, note the reason on the delivery receipt:
  “The delivery person did not wish to be present while the package was being unpacked for inspection.”

This step is your right and the only way to file a claim in case of damage.

What should you do in case of damage?

To ensure your claims are valid and allow for a redelivery:

1. Refuse the package and write: “REFUSED—DAMAGED.”

2. Describe the damage precisely on the delivery slip, for example:

   • “Centrifugal Fan dented/HS”

   • “Commercial Rang Hood with dents on stainless steel panels”

Never write: “damaged package/pallet”
These generic descriptions do not allow for an exchange or a dispute.

Invalid Reservations

The following notes are not accepted and render any claim impossible:

• “Subject to unpacking”

• “Damaged package”

In case of a problem

If you notice a problem despite your checks, please notify us promptly via:

• the“CONTACT”form,

• Email, attaching photos of the defects and a copy of the delivery slip noting your reservations.

This procedure ensures that our customer service team can respond quickly and arrange for a replacement or an appropriate solution.