The tracking information shows that your package was delivered, but you haven't received anything

The tracking information shows that your package was delivered, but you haven't received anything

Check with the people around you

When the tracking information shows that your package has been delivered but you haven’t found it, we recommend checking with those around you:

• neighbors, building superintendents, doormen, receptionists, or any other member of your household who might have accepted the package on your behalf.

This simple step often helps you locate the package quickly before having to go through a longer process.

What to do if no one has picked up the package

If no one has picked up the package and it’s not at your home, do not call customer service or the carrier directly.
The most effective way to proceed is to send us a message via the“CONTACT”form on our website.

Important:

• Be sure to include your order number.

• Provide any relevant information about the delivery (date, address, and, if possible, a photo of the tracking information).

This information allows our team to check with the carrier to determine what may have happened and find the quickest solution to locate your package or arrange for a reshipment.

Quick Response from Customer Service

Our team will respond within 2 hours, Monday through Friday, from 9 a.m. to 5 p.m.
We’ll let you know the package’s location and guide you through the next steps if further action is needed.