An item is missing from my package. What should I do?

If you notice that a product is missing upon delivery, please do not call us; instead, send us a message using the "Contact" form. YOU MUST INCLUDE THE ORDER NUMBER. Be sure to specify the product name and the missing quantity. We will respond within 2 hours, Monday through Friday from 9 a.m. to 5 p.m. Good to know: Your order may be shipped in several separate packages.