I haven't received my order. What should I do?

I haven't received my order. What should I do?

Check the shipping status of your order

The first step is to confirm that your order has indeed been shipped.
To do this, log in to your account at Ventilsogood and go to the tab:
“Order History and Details.”

If the order has been shipped, you should have received a confirmation email with the package tracking number.
Be sure to check your spam folder as well in case the email isn’t in your inbox.

Access tracking through your account

In the “My Order History and Details” tab, click “View Details” for the order in question.
There you’ll find:

• The tracking number,

• The carrier responsible for delivery,

• Information to track the package’s progress and estimate the delivery date.

Delivery Times

As a general rule:

• For a small package, allow 24 to 72 hours.

• For a pallet, add 1 to 2 days depending on the carrier and the delivery area.

What to Do If Your Package Has Not Been Delivered

If the package still hasn’t arrived after the specified time frame:

• Do not call directly;

• Contact our Customer Service via the“CONTACT”form, specifying:

  • Order number,

  • Carrier and tracking number, if available,

  • Any additional information that may help locate the package.

Our team will respond within 2 hours, Monday through Friday, from 9 a.m. to 5 p.m., to assist you and resolve the issue.