The package tracking shows that it has been shipped, but you haven't received anything

The package tracking shows that it has been shipped, but you haven't received anything

Checking Tracking Information

When your order is shipped, you'll automatically receive a confirmation email containing the tracking number.
This number allows you to track the delivery status and check estimated delivery times.

Average delivery times

For small packages, delivery typically takes 24 to 72 hours after shipment.
For pallets or large packages, delivery may take an additional 1 to 2 days, depending on the geographic region and the carrier.
These times are approximate: some regions may experience slight delays due to transportation conditions.

What to Do If You Haven’t Received Your Package

If the specified delivery timeframe has passed and you still haven’t received your package:

• Do not call customer service for this type of inquiry.

• Send a message using the contact form available on our website.

• Be sure to include your order number, as well as any additional information regarding the delivery.

This will allow us to process your request efficiently and quickly locate your package.

Prompt Response from Customer Service

Our team will respond within 2 hours Monday through Friday, from 9 a.m. to 5 p.m., via email or phone if necessary.
With this information, we can either confirm the package’s location or arrange for a new shipment if the package is lost or damaged.