How can I contact the carrier and track my package or pallet?

How do I contact the carrier or track my package or pallet?

Receiving Tracking Information

As soon as your package or pallet is shipped, the carrier will automatically send you an email or text message.
These messages include:

• the tracking number,

• the delivery status,

• and, if applicable, the date or time of the delivery appointment.

With this information, you can track the progress of your package or pallet in real time and plan for its arrival.

What to do if you need information or want to make changes

If you’d like to:

• Change the delivery address,

• Change the delivery date or time,

• Get additional information about the delivery,

do not contact the carrier directly.
Please send a message using the contact form on our website.

Important: Be sure to include your order number and any relevant information.
This process allows our team to efficiently handle your request and coordinate with the carrier to provide you with a quick solution.

Quick Response from Customer Service

Our team will respond within 2 hours, Monday through Friday, from 9 a.m. to 5 p.m., via email or phone depending on the type of request.
This ensures that your package or pallet is properly tracked and that any necessary adjustments are made without delay.