Warranty Claim: What Should You Do?

A malfunction occurred during the warranty period

Contact our customer service department directly online

If a malfunction occurs with equipment purchased from Ventilsogood, don’t panic! If your device is still under warranty, our customer service team is here to assist you promptly.
The first step is to contact us using the “CONTACT” form available on our website.
Please do not call us: requests are processed exclusively in writing to ensure accurate and prompt follow-up.

Provide the necessary information

To help our team identify the issue efficiently, please include the following in your message:

• The relevant order number (required)

• A detailed description of the problem encountered

• One or more photos of the part or the visible malfunction

This information allows our customer service team to quickly assess the situation and determine whether a part needs to be replaced or repaired.

A quick diagnosis and a response within 2 hours

Our customer service team is committed to responding to you within 2 hours, Monday through Friday, between 9 a.m. and 5 p.m.
Based on the diagnosis, we’ll let you know the steps to follow for repairing or replacing the affected equipment.

An Effective and Transparent Warranty

At Ventilsogood, we make it a point of honor to provide fast, reliable, and clear service.
Your satisfaction is our top priority, and every warranty claim is handled with the utmost care to minimize downtime for your professional equipment.

In summary: use the “CONTACT”form, include all the requested information, and our team will guide you step by step until the issue is resolved.