I didn't receive the right equipment. What should I do?

I didn't receive the correct equipment. What should I do?

Initial Check

Upon receiving your order, always check the delivered product and compare it with your invoice or order confirmation. If the product does not match your order, it is a non-compliant shipment.

Steps to Follow

In this case, do not call Customer Service. The most effective procedure is to send a message using the“CONTACT”form on our website.

Information You Must Provide:

• Order number,

• Photo of the incorrectproduct received.

This information allows our team to process your request quickly and verify that the product delivered is incorrect.

Conditions for an exchange

For any exchange, the item received must:

• Not have been used,

• Be in its original packaging,

• Include the shipping pallet, if applicable.

Compliance with these conditions ensures that the exchange can be processed without further delay.

Prompt Response from Customer Service

Our team will respond within 2 hours, Monday through Friday, from 9 a.m. to 4 p.m.
We’ll guide you through the process of returning the product and arranging for the correct item to be shipped to you.