How do I change my delivery address?

How do I change my delivery address?
Changes before dispatch

If your order has not yet been dispatched, you can change your delivery address.
Parcels are dispatched between 3.00 pm and 4.30 pm, Monday to Friday.
Before this time, you can send us a message via the “CONTACT” form to let us know of the change you wish to make.

Important: please include your order number in your message to help us update your details quickly.

Order already dispatched

If your order has already been dispatched, it is not possible to change the address, as the parcel is already in the carrier’s care.
Any attempt to redirect the parcel would result in delays or additional costs beyond our control.

In this case, we advise you to wait for the parcel to arrive at the original address, then contact us to discuss a solution if necessary (return or reshipment).
Response times

Our customer service team processes requests within 2 hours during opening hours (Monday to Friday, 9 am to 5 pm).
The earlier the request is made, the greater the chance of the details being updated before dispatch.
In summary


    Before dispatch: send a message via “CONTACT” with your order number.

    After dispatch: the address can no longer be changed.

    Fast processing time (response within 2 hours).

    Always check your details before confirming your basket.