16 articles in the category: Livraison - Retour

• The package tracking shows that it has been shipped, but you haven't received an
  Published : 02/20/2025 | Categories : Frequently Asked Questions - FAQ , Livraison - Retour

  Is your package marked as shipped but you haven't received it? Find out the average delivery times and how to contact our customer service to resolve the issue.

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• How can I contact the carrier and track my package or pallet?
  Published : 02/20/2025 | Categories : Frequently Asked Questions - FAQ , Livraison - Retour

  After the item has been shipped, the carrier will notify you by email or text message. If you have any questions or need to make changes, please contact our customer service department using the [...]

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• My package tracking isn't working or shows an error
  Published : 02/20/2025 | Categories : Frequently Asked Questions - FAQ , Livraison - Retour

  Is your package tracking not working or showing an issue? Contact our customer service team using the form and include your order number so we can resolve the issue quickly.

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• Where are you? Where are your offices?
  Published : 02/20/2025 | Categories : Frequently Asked Questions - FAQ , Livraison - Retour

  Our main warehouse is located in Toulouse, France. You can pick up your packages at the pickup locations you selected when placing your order via the “Delivery” menu.

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• Where do you deliver?
  Published : 02/20/2025 | Categories : Frequently Asked Questions - FAQ , Livraison - Retour

  We deliver throughout France, Spain, Portugal, and Belgium—to all regions, departments, cities, and villages.

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• An item is missing from my package. What should I do?
  Published : 02/14/2025 | Categories : Frequently Asked Questions - FAQ , Livraison - Retour

  If you notice that a product is missing upon delivery, please do not call us; instead, send us a message using the "Contact" form. YOU MUST INCLUDE THE ORDER NUMBER. Be sure to specify the [...]

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• I didn't receive the right equipment. What should I do?
  Published : 02/14/2025 | Categories : Frequently Asked Questions - FAQ , Livraison - Retour

  Didn't receive the right item? Contact our customer service department using the form, including a photo of the product and your order number. We'll guide you through a quick and secure exchange.

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• I've changed my mind; I no longer wish to keep the item I purchased on your webs
  Published : 02/13/2025 | Categories : Frequently Asked Questions - FAQ , Livraison - Retour

  No longer want an item you purchased on Ventilsogood? Follow our return process for a quick and easy refund.

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