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43 articles
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The warranty has expired, but my product is broken. Can you help me?
Published : 02/14/2025 | Categories : Frequently Asked Questions - FAQ , SAV - GarantieIs your product— Ventilsogood —out of warranty and not working? Our customer service team will help you identify the problem and order replacement parts quickly.
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Warranty Claim: What Should You Do?
Published : 02/14/2025 | Categories : Frequently Asked Questions - FAQ , SAV - GarantieIs your device malfunctioning and still under warranty? Contact our customer service department using the contact form. We'll respond within 2 hours to provide a quick diagnosis and a tailored [...]
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What is the product warranty?
Published : 02/14/2025 | Categories : Frequently Asked Questions - FAQ , SAV - GarantieAll of our equipment comes with a 1-year parts warranty from the invoice date. Contact our customer service department in the event of a breakdown for a quick diagnosis within 2 hours.
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Do you install my professional equipment?
Published : 02/14/2025 | Categories : Frequently Asked Questions - FAQ , SAV - GarantieVentilsogood does not perform the installation, but can put you in touch with local partners to install or maintain your commercial equipment.
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How to contact your technical support team for advice or service
Published : 02/14/2025 | Categories : Conseil Technique - Devis , Frequently Asked Questions - FAQOur technical support team at Ventilsogood provides remote assistance to help you identify malfunctions and advise you on which parts to replace quickly and efficiently.
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Do you offer a support service to diagnose range hood problems?
Published : 02/14/2025 | Categories : Conseil Technique - Devis , Frequently Asked Questions - FAQOur technical support team provides free remote assistance to help diagnose problems with your range hoods, even if they were not purchased from Ventilsogood.
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Do you carry replacement parts for the products you sell?
Published : 02/14/2025 | Categories : Conseil Technique - Devis , Frequently Asked Questions - FAQWe offer replacement parts for the products we sell, and have been working directly with our European partner manufacturers for over 10 years.
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Do you provide quotes for the replacement or repair of commercial range hoods?
Published : 02/14/2025 | Categories : Conseil Technique - Devis , Frequently Asked Questions - FAQWe can diagnose the problem remotely, provide you with a quote, and arrange for delivery of all the replacement parts for your ventilation system. We are not installers and therefore do not [...]